We configure your platform end-to-end. Within 24 hours your dashboard is live and your survey link is ready to share.
Your team responds anonymously, on any phone, in under 5 minutes. 40 hospitality-built questions, repeated quarterly to track progress.
Your live dashboard populates in real time as responses come in. Explore your data from every angle, then work through a suite of consultancy-grade actions ready to tick off.
Every operator knows the symptoms. We make the cause visible — and actionable.
Retention risk surfaces in the data — long before they hand their notice in.
Watch your scores climb across survey cycles as actions take effect.
Drill from Commercial Impact down to the exact questions moving the number.
Consultancy-grade actions, assigned to your team and tracked to completion.
Click a domain to see what's inside — sample questions, scoring, and the metrics that make each premium domain different.
How individuals feel about their role, pay, fairness, and pride in the venue.
The most fundamental domain — if people don't feel good about being there, nothing else holds up for long.
How well managers lead, communicate, handle issues, and support their teams.
Staff don't leave venues, they leave managers. This domain surfaces how management is actually experienced on the floor.
The atmosphere, standards, fairness, and wellbeing across the team as a whole.
Culture shows up most clearly during pressure — captures whether standards, values, and care for people hold up in the moments that count.
How clearly staff understand their role, expectations, development path, and feedback loops.
Unclear expectations drive frustration, turnover, and inconsistency. Clarity drives confidence and growth.
How the team communicates, supports each other, and performs together — FOH, BOH, across shifts.
Hospitality is a team sport. Strong team dynamics are a leading indicator of retention and service consistency.
How likely someone is to stay, how stable their experience has been, and how confident they are in the venue's long-term proposition.
The leading indicator of turnover before it happens. Paired with cost-of-attrition modelling, the single most commercially valuable domain.
How connected staff feel to the venue's commercial performance, and how well their experience enables them to deliver consistent service and revenue.
Links the soft data (staff experience) directly to the hard data (service, upsell, customer experience). Makes the ROI conversation concrete.
We built Hospitality Insights because the off-the-shelf tools don't know what a double shift feels like. They don't know how a kitchen runs, why someone walks halfway through a shift, or how a service can flip in fifteen minutes. So we built one that does, written and tested by operators who've worked the floor, benchmarked against real venues, with the actions a GM can actually take this week.
Pricing tailored to your venue count and team size. Talk to us to find your fit.
A starting view of how your team really feels, straight from the floor.
The full platform — every metric that moves retention and revenue.
For multi-site operators who want consultancy alongside the platform.
You're first in line when we open. Onboarded before public launch, with your platform configured and ready from day one.
A locked-in discount on your launch rate, applied to your full first year. Confirmed on your sales call before pricing goes public.
Talk to the founders directly. No support queue, no ticket system — your feedback shapes what we build next.
Generic platforms treat hospitality as just another industry. We don't.
Every question, benchmark and domain has been built for the realities of venues — the language staff use, the pressures of service, and the metrics that actually move retention and revenue.
Built by operators, for operators.
Yes. Staff responses are completely anonymous — no manager, owner, or even we can trace a response back to an individual.
Department and venue are captured to power your reports, but identities never are.
Anonymity is the only way to get honest answers from a team.
40 questions, mostly multiple-choice, taking under 5 minutes on any phone. No app, no login, just a link.
Short, structured and mobile-first — designed for high completion.
Chasers can be sent to non-completers, and you'll see your live response rate as it builds.
A live dashboard with your full set of scored insights — your Venue Health Score, every domain broken down with multiple ways to view the data, and a prioritised action plan generated from your results.
Exactly what's unlocked depends on your tier — see the Plans section for the full breakdown.
Pricing is based on your venue count and team size.
We'll share a full quote on your sales call.
Waitlist members lock in a discounted rate before public launch.
Yes. Every plan delivers the full 40-question survey to your team — what changes is what's visible in your dashboard.
Upgrade any time and your premium-domain answers, open responses, and locked features unlock instantly.
No second survey, no re-onboarding.
Typically 24 hours from sign-up to a live survey link.
We just need a few quick details to get started — your staff count and roles by department, plus a couple of business metrics like covers per week and average spend per cover.
From there your dashboard builds in real time as responses come in, and quarterly resurveying takes no additional setup.
You'll hear from us directly.
We'll book a short call to talk about your venue, answer any questions, and walk you through what comes next.
No automated sequences, no high-pressure pitch — just a real conversation.
